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Refunds & Returns

Order Cancellations

You may choose to cancel an entire or part of an order at any time prior to fulfilment.  We request that you contact us as soon as possible by email toys@watertoys.com.au when you decide to cancel, so that we can cancel the order from our own suppliers.

You will be refunded the cost of the order shortly after cancellation.  Refunds will be processed via the same method used to pay for the order (eg. the cancellation of an order paid for by Pay Pal, will result in a refund to Pay Pal). 

In the event that the item(s) have been dispatched to the customer, a refund will only be processed upon return of the items to our warehouse.

Returns - Bulk Orders

We do not permit the return of bulk orders - ie. quantities of more than 10 of the same item.  Goods purchased in quantities of greater than 10 units are supplied on a 'firm sale' basis only. 

Returns

We guarantee that new products purchased will reach you in mint condition. If you are not completely satisfied, please contact us within 14 days of receiving the item and advise us of the problem.  Once you have contacted us, return the item within 21 days of receipt and we will refund the order total, replace the item or issue a credit for a subsequent purchase.

For damaged goods returns, we will provide you with a Reply Paid mailing address so that you do not incur postage costs.

This guarantee does not extend to bargain basement products (sold on an 'as is' basis), second-hand products or ex demo or factory seconds.

Returns - Non-damaged Products

WaterToys Australia will accept returns of items with the original packing slip, within 21 days of purchase, as long as the item is in a resaleable condition.  If you have no packing slip, please return the item with a copy of the order confirmation email you received when the order was placed.

For returns of non-damaged products, WaterToys Australia will issue a credit for a subsequent purchase.  Please note that both the outbound postage/freight cost and return postage/freight cost incurred by you are not refundable.

Returns are not permitted on bulk orders.

Instructions for products

Important - please advise our Customer Support members within 14 days of purchase that you intend to return a product for refund or replacement via email toys@watertoys.com.au

When returning items to us, please indicate the reason for your return on the reverse side of the packing slip and include the packing slip in the box. A refund, replacement or credit will only be provided upon receipt of the returned goods.  For your protection, you may wish to send your return via insured parcel post. Please note that return postage costs incurred by you are not refundable.

Return Address

Please send all returns to:

WaterToys Australia
28-32 Kintore Lane
Mile End SA 5031